Question 1

What kind of couches does CouchSurfer carry?

Accepted Answer

Pre-owned designer couches from Restoration Hardware, LoveSac, West Elm, Pottery Barn, Crate & Barrel, Room & Board, Hickory Chair, Article, Joybird, Macy's, Ashley, and Raymour & Flanigan. Sectionals, sofas, loveseats, sleeper sofas, recliners, and chaises — all professionally cleaned before sale.

Question 2

Where can I buy affordable used couches in NJ, PA, or NY?

Accepted Answer

CouchSurfer in Mays Landing, NJ. We sell pre-owned designer couches at roughly half of retail and offer free curbside delivery in South Jersey and the Philadelphia metro, plus paid in-home delivery to NYC, North Jersey, and PA suburbs.

Question 3

Are the couches new or used?

Accepted Answer

Mostly used and professionally refurbished — but every listing has full condition disclosure and 4+ photos. Some pieces are new-in-box overstocks. Mattresses can be new-in-box or pre-owned and are always disclosed.

Question 4

How are couches cleaned?

Accepted Answer

Mytee professional hot-water extraction with TMF Black Label, TMF Unchained, and TMF Cotton & Linen products. Multiple passes, every time. Leather pieces are conditioned with Lexol or Leather Master.

Question 5

Are pet-free and smoke-free homes guaranteed?

Accepted Answer

We disclose the source environment on every listing. If a couch came from a pet or smoking household, we say so — and we don't take couches with strong odors at all.

Question 6

What's the return policy?

Accepted Answer

We pre-disclose all flaws on every listing. All sales are final, but we'll work with you if a couch arrives materially different from the listing.

Question 7

Can I see a couch in person before I buy?

Accepted Answer

Yes. Showroom visits are by appointment in Mays Landing, NJ. Just message us through the site or Facebook Marketplace.

Question 8

Do you offer financing?

Accepted Answer

Coming soon — currently exploring partners. In the meantime, we accept all major cards and can hold a couch with a deposit.

Question 9

Where do you deliver couches?

Accepted Answer

Free curbside delivery in South Jersey (Atlantic, Burlington, Camden, Cape May, Cumberland, Gloucester, and Salem counties) and the Philadelphia metro. Paid in-home delivery to NYC's five boroughs, North and Central Jersey, and PA suburbs starting at $249.

Question 10

Do you ship couches outside of NJ, PA, and NY?

Accepted Answer

We don't ship couches outside the tri-state area, but mattresses ship curbside-only across the entire continental United States.

Question 11

Do you provide a Certificate of Insurance for delivery?

Accepted Answer

Yes — just ask when you reserve and we'll get one to your building.

Question 12

Are CouchSurfer mattresses new or used?

Accepted Answer

Brand new — never slept on, factory sealed. Unlike our couches (which are pre-owned and professionally cleaned), our mattresses are 100% new from manufacturer overstock. The discount comes from buying direct, not from second-hand product.

Question 13

What brands of mattresses do you carry?

Accepted Answer

Top-tier name brands — Sealy, Stearns & Foster, Tempur-Pedic, Serta, Purple, and similar. Inventory rotates; message us if you're after a specific brand or size.

Question 14

How are mattresses shipped?

Accepted Answer

Curbside-only via dedicated freight from our warehouse, anywhere in the continental U.S. Buyer brings it inside.

Question 15

Who picks up old couches for free in South Jersey or Philly?

Accepted Answer

CouchSurfer removes qualifying couches free of charge in South Jersey and the Philadelphia metro. Submit your couch with photos at njcouchsurfer.com/free-couch-removal — most submissions hear back in 24–48 hours.

Question 16

How do I qualify for free couch removal?

Accepted Answer

Submit your couch via the Free Couch Removal form with photos. We're selective so we can keep our standards high — quality brands and good condition get fast yeses.

Question 17

Do you take couches in trade?

Accepted Answer

Sometimes. If you're buying from us and have a quality couch to part with, ask — we may credit you toward the new one.

Common questions

What we sell

Cleaning & quality

Buying

Delivery

Mattresses

Free couch removal